Companies that don't get it: j2
I've used my free eFax/j2/jConnect account for several years, and apart from the occasional unsolicited "promotional" fax (presumably to cover their costs which I think completely acceptable) I've been happy with it.
Today I received an email with the friendly subject line: "jConnect Account Suspension Notice". Turns out I had been foolish enough to receive more than my alloted 20 free fax pages in a calendar month.
Here's the crazy part. Instead of giving me the option to pay for the extra pages which I'd happily do, I am forced to either accept j2 canceling my account, or sign up for J2's "premium" service, an $180 a year expense, to keep my fax number. Or as j2 puts it in its customer centric, friendly tone of voice "Upgrade to jConnect Premier™ immediately, or risk losing your account."
The email, and the J2 customer service rep I reached on the phone, both pointed out that by signing up for the account in the first place, I had accepted that this would happen.
Trust me I hadn't, not knowingly at least. But that should teach me a lesson to read the fine print!
When I ask about number recycling the rep tells me that my number will most likely go back in to the fax # pool and be given to some one else soon, probably not later than approx 2-3 weeks from today.
So that would give me just barely enough time to tell the people who normally fax me to...well, not fax me on that number.
But no. The account will be suspended in "about a week" unless i pay up! Great, that means I can either have my faxes bounce, or worst case scenario, be sent to some one else if the number gets redistributed before I can't get hold of everyone by then.
Expressing my unhappiness with this the rep informs me that j2 has been in business for 14 years, and is a public company, and that they've never had this type of complaint before. (Isn't it funny how customer rep's always say that last bit?)
I was, in my humble point of view, pretty much strong armed in to signing up for at least a month of service, at $15, to protect the integrity of the information people wish to fax me.
I fully intend to cancel my account as soon as I've distributed my new fax number (which will be with either MyFax or TrustFax - nice people, good reviews, low prices).
j2? Never ever again - not for my personal fax needs, not for any of my current or future businesses.
Any company that feels the need to conduct themselves in this way is not worthy of my business. IMHO they just don't get it.
Today I received an email with the friendly subject line: "jConnect Account Suspension Notice". Turns out I had been foolish enough to receive more than my alloted 20 free fax pages in a calendar month.
Here's the crazy part. Instead of giving me the option to pay for the extra pages which I'd happily do, I am forced to either accept j2 canceling my account, or sign up for J2's "premium" service, an $180 a year expense, to keep my fax number. Or as j2 puts it in its customer centric, friendly tone of voice "Upgrade to jConnect Premier™ immediately, or risk losing your account."
The email, and the J2 customer service rep I reached on the phone, both pointed out that by signing up for the account in the first place, I had accepted that this would happen.
Trust me I hadn't, not knowingly at least. But that should teach me a lesson to read the fine print!
When I ask about number recycling the rep tells me that my number will most likely go back in to the fax # pool and be given to some one else soon, probably not later than approx 2-3 weeks from today.
So that would give me just barely enough time to tell the people who normally fax me to...well, not fax me on that number.
But no. The account will be suspended in "about a week" unless i pay up! Great, that means I can either have my faxes bounce, or worst case scenario, be sent to some one else if the number gets redistributed before I can't get hold of everyone by then.
Expressing my unhappiness with this the rep informs me that j2 has been in business for 14 years, and is a public company, and that they've never had this type of complaint before. (Isn't it funny how customer rep's always say that last bit?)
I was, in my humble point of view, pretty much strong armed in to signing up for at least a month of service, at $15, to protect the integrity of the information people wish to fax me.
I fully intend to cancel my account as soon as I've distributed my new fax number (which will be with either MyFax or TrustFax - nice people, good reviews, low prices).
j2? Never ever again - not for my personal fax needs, not for any of my current or future businesses.
Any company that feels the need to conduct themselves in this way is not worthy of my business. IMHO they just don't get it.
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